1. Overview
At Since Love Jewelry, we are committed to creating fine jewelry crafted with precision, care, and high-quality materials.Fine jewelry is delicate and should be worn and cared for properly. To help maintain the beauty and durability of your jewelry, we offer a limited warranty and repair service for eligible issues related to manufacturing defects.Please review the warranty terms below.
2. Limited Jewelry Warranty
Since Love Jewelry provides a limited warranty against manufacturing defects in materials or workmanship.This warranty covers issues that arise due to defects in the jewelry structure or setting under normal wearing conditions.Examples of covered issues may include:
- Loose stones caused by manufacturing defects.
- Structural defects in the jewelry setting.
- Faults in metal workmanship.
If such issues occur, our jewelry specialists will evaluate the item and determine the appropriate repair solution.
3. What Is Not Covered
The warranty does not cover damage caused by normal wear, improper use, or external factors, including but not limited to:
- Scratches or dents from daily wear.
- Damage caused by accidental impact.
- Stone loss due to improper care.
- Damage caused by third-party repair or resizing.
- Chemical damage from exposure to cleaning agents or cosmetics.
These situations may still be eligible for paid repair services.
4. Stone Security Policy
Although our jewelry is crafted with great care, stones may occasionally loosen over time due to normal wear.Customers are encouraged to inspect their jewelry periodically and avoid activities that may cause impact to the setting.Since Love Jewelry is not responsible for stone loss caused by normal wear, accidental damage, or improper handling.If a stone appears loose, customers should stop wearing the jewelry and contact us immediately for inspection.
5. Jewelry Care Recommendations
To extend the life of your jewelry, we recommend the following care practices:
- Remove jewelry before sports or heavy physical activities.
- Avoid exposure to harsh chemicals.
- Store jewelry properly when not in use.
- Clean jewelry regularly using appropriate jewelry cleaning methods.
Proper care helps maintain the beauty and structural integrity of fine jewelry.
6. Repair Services
If your jewelry requires repair, please contact our support team to begin the repair process.Our repair services may include:
- Stone tightening.
- Prong repair.
- Polishing and refinishing.
- Ring resizing.
- Structural repairs.
Some repairs may be covered under warranty, while others may require a repair fee depending on the cause of the damage.
7. Repair Request Process
To request a repair, please contact our support team and provide:
- Order number
- Description of the issue
- Photos of the jewelry (if applicable)
Our team will review the request and provide instructions for sending the jewelry to our repair center.
8. Shipping for Repairs
Customers are responsible for shipping the jewelry to our service center.For security reasons, we strongly recommend using insured and trackable shipping services, such as:
Since Love Jewelry is not responsible for items lost or damaged during transit.
9. Repair Evaluation
All repair requests are subject to inspection by our jewelry specialists.After inspection, we will determine whether the issue is covered under warranty or requires a paid repair service.Customers will be notified before any repair work begins.
10. Repair Timeline
Repair turnaround time depends on the complexity of the repair.Typical repair time ranges from 2–4 weeks.Customers will be notified once the repair has been completed.
11. Warranty Limitations
This warranty applies only to the original purchaser and covers issues related to manufacturing defects.Since Love Jewelry reserves the right to determine whether a repair falls under warranty coverage.
12. Contact
For warranty or repair inquiries, please contact us:Email: support@sincelovejewelry.comPhone: +1 (360) 261-1184
